This Privacy Notice has been prepared by Pointchain. This Privacy Notice sets out the manner in which Pointchain collects, uses, discloses and otherwise manages the personal information of its customers.
This Privacy Notice applies to the privacy practices on our website (“Website”) and other interactions with our customers.
COLLECTION AND USE OF PERSONAL INFORMATION
The term “personal information” means information about an identifiable individual, including name, address, email address, signature, and other information relating to an individual.
We may collect personal information when you:
- Consent to receive promotional email and other communications;
- Visit, use or register on our Website;
- Participate in one of our surveys or other customer research;
- Apply for employment; or
- Contact us or one of our service providers with a comment, question or concern;
Online Registration: Some of the features offered through our Website may require you to register and provide your name, address, phone number, email address, and a password that you select. Your registration information is used to provide and otherwise administer the service you requested. We may also request certain optional additional information, or offer you the opportunity to participate in one of our customer surveys or research. If you choose to participate, we use the optional information and survey results to help us understand our customers and to tailor and enhance our product and service offerings. When you register we may also provide you with an opportunity to sign-up for promotional email or other communications.
Surveys and Customer Research: From time to time, we may offer you the opportunity to participate in one of our surveys or other customer research. The information obtained through our surveys and customer research is used in an aggregated, non-personally identifiable form. We use this information to help us understand our customers, to enhance our product and service offerings.
Employment at Pointchain: In connection with a job application or related inquiry, you may provide us with certain personal information about yourself (such as that contained in a resume, cover letter, or similar employment-related materials). We use this information for the purpose of processing and responding to your application for current and future career opportunities.
Customer Service: When you contact us or one of our service providers with a comment, question or concern, you will be asked for information that identifies you (such as your name, address and phone number) along with additional information we need to help us promptly answer your question or respond to your comment or concern. We may also retain this information to assist you in the future and to improve our customer service, and product and service offerings.
DISCLOSURE OF PERSONAL INFORMATION
We will not disclose, trade, rent, sell or otherwise transfer your personal information, without your consent, except as otherwise set out herein.
Service Provider Arrangements: We may transfer (or otherwise make available) your personal information to our affiliates and other third parties who provide services on our behalf. For example, we may use service providers to authorize and process payments, host our Website, operate certain of its features, serve advertisements on our Website, send email or other communications, conduct customer research, manage and analyze data and our advertising effectiveness.
Your personal information may be maintained and processed by our affiliates and other third party service providers in the US or other jurisdictions. Our service providers are given the information they need to perform their designated functions, and we do not authorize them to use or disclose personal information for their own marketing or other purposes.
Sale of Business: We may transfer any information we have about you as an asset in connection with a merger or sale (including transfers made as part of insolvency or bankruptcy proceeding) involving all or part of Pointchain or as part of a corporate reorganization or stock sale or other change in corporate control.
Legal, Compliance and Loss Prevention: Pointchain, our affiliates and our Canadian, US and other service providers may provide your personal information in response to a search warrant or other legally valid inquiry or order, or to an investigative body in the case of a breach of an agreement or contravention of law, or as otherwise required or permitted by applicable Canadian, US or other law. We may also disclose personal information where necessary for the establishment, exercise or defence of legal claims and to investigate or prevent actual or suspect loss or harm to persons or property.
ADDITIONAL INFORMATION ABOUT OUR WEBSITE
Visiting our Website: In general, you can visit our Website without telling us who you are or submitting any personal information. However, we collect the IP (Internet protocol) addresses of all visitors to our Website and other related information such as page requests, browser type, operating system and average time spent on our Website. We use this information to help us understand our Website activity, and to monitor and improve our Website.
Tracer Tags & Web Beacons: Our Website may also use a technology called “tracer tags” or “web beacons”. This technology allows us to understand which pages you visit on our Website. These tracer tags are used to help us optimize and tailor our Website for you and other future visitors to our Website.
We may also use third parties to serve our advertisements on other websites. These companies may use tracer tags or web beacons to report certain information (but not your name, address, email address or telephone number) about your visits to our Website and the websites which advertise and feature links to our Website, in order to measure the effectiveness of our advertisements.
SECURITY OF PERSONAL INFORMATION
We have implemented measures designed to protect personal information in our custody and control, including appropriate measures to protect the safety of payment card transactions. We maintain reasonable administrative, technical and physical safeguards in an effort to protect against unauthorized access, use, modification and disclosure of personal information in our custody and control. Unfortunately, no collection or transmission of information over the Internet or other publicly accessible communications networks can be guaranteed to be 100% secure, and therefore, we cannot ensure or warrant the security of any such information.
Your online access to certain of your personal information may be protected with a password you select. We strongly recommend that you do not disclose your password to anyone. We will never ask you for your password in any unsolicited communication (such as letters, phone calls or email messages).
We have personal information retention processes designed to retain personal information of our customers for no longer than necessary for the purposes stated above or to otherwise meet legal requirements.
ACCESS TO YOUR PERSONAL INFORMATION
You have the right to access, update, and correct inaccuracies in your personal information in our custody and control, subject to certain exceptions prescribed by law. You may update your user account information by emailing us at [email protected]
You may request access, updating and corrections of inaccuracies in other personal information we have in our custody or control by emailing or writing to us at the contact information set out below. We may request certain personal information for the purposes of verifying the identity of the individual seeking access to their personal information records.
CHANGES TO THE PRIVACY NOTICE
This Privacy Notice may be updated periodically to reflect changes to our personal information practices. The revised Privacy Notice will be posted on the Website. We strongly encourage you to please refer to this Privacy Statement often for the latest information about our personal information practices.
CONTACTING OUR PRIVACY OFFICER
Please contact our Privacy Officer if:
- you have any questions or comments about this Privacy Notice,
- you wish to access, update, and/or correct inaccuracies in your personal information, or
- you otherwise have a question or concern about the manner in which we or our service providers treat your personal information.
You may contact our Privacy Officer by email at [email protected] or by mail at the following address:
33 Bloor St E, Suite 500, Toronto, ON M4W2X1